Legal
Cancellation and refund policy
Cancellation by you
A booking may be cancelled at any time by calling reception on +91 90467 88988 or by replying to your confirmation. The places and rooms held for you are released immediately so another group can use them.
| When you cancel | What happens to the advance |
|---|---|
| 10 days or more before your date | 85% refunded — we keep 15% |
| Fewer than 10 days before your date | Not refunded |
The 15% covers food already ordered and the places held for you, which at short notice we cannot sell again.
Changing a date
We will usually move a booking to another date rather than have you lose anything at all. This is at the discretion of the resort and depends on availability on the new date. Ask reception as early as you can — the further ahead, the more likely we can help.
No-show
If you do not arrive on the booked date and have not contacted us, the booking is treated as cancelled on the day, and the advance is not refunded.
Circumstances beyond our control
Where the resort itself is unable to host you — a natural calamity, or anything else outside our control — we will offer you an alternative date. A cash refund in those circumstances is at the discretion of the resort.
Balance and extras
Only the advance is paid online. The balance, along with any extras consumed on the day, is settled at the resort before check-out. Nothing beyond the advance is charged to your card or account ahead of your visit — so a cancellation can never cost you more than the advance.
How a refund reaches you
A refund is returned to the original payment method — we cannot send it anywhere else. Please allow 5 to 7 working days for it to appear, depending on your bank. The same applies to an amount taken in error or a duplicate payment, which are refunded in full with no deduction.
Questions or a dispute
Call reception on +91 90467 88988. We would rather resolve it with you directly.
See also our terms and conditions.